Oakland is an incredibly diverse city, and that diversity is reflected in our neighborhood branches. With 17 locations serving children, each Oakland Public Library branch has a unique personality, and children’s librarians customize their service to match the local community.
It’s great to have each of our children’s librarians focused on the needs of their specific patrons. However, when we come together for group discussions, it can be hard to come to agreement about the library needs of Oaklanders. In summer of 2016, I proposed a persona creation workshop for our one day staff retreat in September. I developed an agenda, led the workshop, and produced written personas to be used in future discussions.