Instructional Writing

I love to write documentation for staff procedures–really, I do! I enjoy distilling procedures down to steps and drawing them out in words…. and sometimes in drawings, as you’ll see.

Turnover reports: how to use them, an illustrated guide

Turnover reports are run once a year by Computer Services, after the fiscal year resets on July 1. Each branch or unit will receive a formatted spreadsheet with their turnover data for the past year sometime during the month of July (it takes a little time to format the reports). What is turnover? Turnover is…